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We’ve collected some excerpts from e-mails, phone calls and letters we have received from customers and gift recipients regarding Acknowledgements unique collection of sympathy gifts. Their feedback demonstrates the way our gifts and excellent customer service touch people’s lives. "Yours is a unique way of cheering a person up and it works. Thank you, I appreciate all the thought behind this gift." M.F. California"Your gift really helped me tell her what is in my heart, without having to find the words." M.D. United Kingdom "Thank you so much for your care of the order we made with your company today. We have a fabulous employee who just recently lost a child and the speed and care by which you have handled this matter is sincerely appreciated by our entire company." H.R. California"Congratulations on successfully addressing this very difficult topic/situation. I lost my Mother in August of 2007 after learning she had pancreatic cancer one week before. She was my very best friend and I feel lost without her. I found comfort reading through the quotes. I ordered two books for myself, as well as the Loving Kindness Necklace." J.S. Texas I just wanted to let you know that our friends received the sympathy gift and they absolutely loved it and were so touched by it. They said they'd never seen anything else like it. Thank you so much! M.D. New Jersey"I wanted to also thank you both for your professionalism. The phone call to me was just lovely. I am anticipating my best friend will just love this gift. Smiles to you!" G.G. Washington"Thank you Lisa and Chellie, once again for helping me bring a little comfort to a dear friend at such a difficult time in her life." C.P. Kansas"Thank you so much for the lovely gift...you made my day." K.C. California"I was really impressed with your gift selection. It's hard to know what to send someone who's grieving, and your website provided me with the answer. I'm sure I will use your service in the future and will pass on my new-found knowledge to others looking for similar gifts." M.M. Iowa"Just wanted to let you know that my friend received the sympathy gift yesterday. She was very impressed with it. The book will really help her and her sister in the healing of their loss. She had never seen such a thoughtful sympathy gift." J.L. Nevada"It was a beautiful and thoughtful gift...the cake was delicious!" N.S. Texas"I received the thoughtful gift you ladies put together and I had to call and tell you how much it meant to me. Thank you." T.R. Ohio"Just wanted to say thank you for your wonderful customer service. My friend received the gift and was very appreciative of the idea. I don't like sending flowers for such sad occasions and your site had the perfect idea. And I also really appreciate that you contacted me to suggest shipping ground versus 2nd day air for a cost savings. I will recommend your site and services." L.B. California"Thank you so much for calling and letting me know I could save $20.00 on shipping and still have my gift arrive the day I hoped. You have excellent customer service and I will use your gifts again!" N.S. Wisconsin"I read The Mourning Handbook already and it is wonderful...I need one for my sister." J.C. New York"Thank you for your help with - Words of Sympathy. Sometimes it is hard to find the exact words to use. With your help, I "sprinkled" in some of your wording with mine, to get the message that I wanted to send. People don't usually take the time to praise someone, but they will take time to gripe about something! I appreciate finding the help I needed on your web site." S.F. Arizona "Wow, what a surprise! I am so touched by the thoughtfulness of this gift." C.W. Arizona"Thank you for the wonderful selection of sympathy gifts. I prefer sending a gift, rather then flowers. And the personal service I received was an added bonus!" D.D. Florida"Just wanted to let you know that our very special friends appreciated the Pet Companion's Tribute Garden. I received a call from my friend yesterday and she said it was a wonderful idea and perfect for her. Thanks for being there." B.W. South CarolinaYour site and available gifts are simply wonderful. The tips on your website are also well-thought out. I was able to send a pet loss gift that had real meaning, was beautifully presented, and all of the components were perfect. I wanted to say thank you for the thought and effort that went into your products and your site...Thank you! C.R. Florida I just happened upon your website, to my good fortune. I want to congratulate you for having such nice, sensitive gifts and gift ideas. My husband died 5 years ago, but I still find solace in sentimental words and objects that remind me of him. D.H. California Sincere thanks for your attention in this matter. You guys provide a great service...I really love the gift basket I got for my aunt. Your customer service is great, too...thanks for changing the shipping for me. Most sincere thanks! B.F. TexasI have to say I think this is the most amazing way to express yourself instead of flowers. A very nice site I will share it with others. J.D. CaliforniaWanted to let you know that this latest order was delivered. Our friend was sincerely appreciative of the care and comfort that the order brought. Thanks for helping us give that long distance "hug" we wanted to deliver at this time. Your company seems to have "gotten it right" with choices that convey quality and actual comfort without glitz. Thanks again for your business and the care you obviously take in sending out messages of comfort. M.C. New YorkI sent a very good friend of mine, who has been diagnosed with lung cancer, your Thoughts of Caring and Comfort gift package. She is working so hard at keeping a positive attitude that I wanted to give her a gift that encouraged her. The Furry Logic book did just that – it made her laugh (and laughter is the best medicine). She told me that the fleece blanket is her favorite and even brings it to work to keep her warm (she’s having problems with poor circulation). She made us both laugh when she told me her husband came home and found her with the blanket wrapped around her head. She said you don’t realize how cold your head gets when you don’t have hair. Thank you so much for putting together a gift that allowed me to feel I could help a friend and more importantly a gift that has truly brought my friend comfort (and a warm head). M.C. FloridaThank you so much for e-mailing and letting me know that you could save me money on shipping by sending my gift standard UPS instead of 2-day delivery. I did not pay attention to where you are located. Thank you for taking the time to see that my gift would arrive in two days without me paying for 2-day delivery. In this day and age, I don’t get customer service and attention to detail like that very often. Please trust that I will tell everyone I know about your FANTASTIC customer service and beautiful, quality gifts and be assured I will use you again and again. A.B. Maine |
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