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We understand you want your sympathy gift to arrive promptly. In stock gifts will ship within 24 hours from when the order is received (Monday – Friday). Orders placed on Saturday, Sunday or holidays will ship the next business day. We ship UPS on all website orders from Chico, California. We offer standard UPS shipping, which delivers to most locations in the United States within 3 to 7 business days. UPS 2nd Day Air Shipping is a shipping option which guarantees delivery by the end of the second business day if ordered by 10:00AM Pacific Time. UPS 3 Day Select is available if you are sending your gift to a destination outside of California. Next Day Air is also available and will reach it's destination by the end of the next business day if ordered by 10:00AM Pacific Time. Choose the shipping option you prefer on the order page. The UPS shipping calculator on the order page will calculate your shipping charges for you. Additionally there is a $2.00 handling fee added to the shipping charge. You will receive a shipping confirmation via e-mail once your order has been shipped. This will contain all your order information and UPS tracking number. See our Customer Service Policy Points to remember when choosing your shipping method:
Shipping Address On the order form, there are two sections for addresses – the bill to (this is the address your credit card bill is sent to) and the ship to address. The shipping address is the address your sympathy gift will be delivered to. If you do not provide us with a separate shipping address, the package will be delivered to your bill to address. Once the gift is sent, a shipping confirmation will be e-mailed to you. This contains your UPS tracking number, shipping address and purchase information. We are not responsible for incorrect or incomplete shipping addresses. If the gift is returned, you will be charged a $10.00 return fee via your charge card. UPS service does not allow us to ship to P.O. boxes. Please make sure you have entered a complete physical address. If you realize your sympathy gift was shipped to the wrong address after receiving your shipping confirmation, e-mail customerservice@acknowledgements.net and we will do our best to assist you. If your gift has already been shipped we will provide you with the UPS phone number. After delivery of your gift has been attempted you can contact UPS at 1-800-742-5877 and they will do their best to reroute the package to the correct address. Currently we only ship in the United States, including Hawaii and Alaska. For inquiries on shipping rates outside the U.S., please call us at 530-321-9588 or e-mail us at customerservice@acknowledgements.net. |
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